Refund Policy
We want you to be treated fairly. This policy sets out exactly when we refund.
Before we submit your request
If you contact us before we have submitted your request to the register, we will cancel the order and refund you in full.
If the document cannot be obtained
If the register cannot provide the document you ordered — for example because the record does not exist — we refund our service fee in full. Where a government fee has already been paid and is non-refundable, we refund the remainder.
After delivery
Once the document has been delivered, the service has been performed and the fee is non-refundable. If the document is incorrect because of an error on our part, we will correct it at no cost.
Incorrect details supplied by you
If a request fails because the details you supplied were incorrect, we will resubmit once at no extra service fee where the register allows it. Government fees may not be recoverable.
How to request a refund
Email support@hkbusinessregister.com with your order reference. We aim to respond within one working day, and approved refunds are returned to the original card within five to ten working days.
hkbusinessregister.com is an independent private service. We are not affiliated with, endorsed by, or connected to the Inland Revenue Department or the Government of the Hong Kong SAR. Official documents can also be obtained directly from the IRD at ird.gov.hk, where only the official government fee applies. Our fee is a service fee for handling the request on your behalf.